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FAQ
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This section answers some of the frequently asked questions regarding digital signage
in general and InfoSignz in particular. Choose from one of the topics |
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Click questions to get answers
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Using InfoSignz you can start a digital signage network very easily. You do not
need to buy any special hardware or software. You probably already have most of
the things with you.
Here are step by step instructions on how to do this.
- Buy hardware - for every screen you want to put up, you would need a basic computer.
Click here to know the minimum configuration for the computers. Don't worry, the
computer needs to be only a very basic computer. The computer can have Windows or
Linux. Just make sure you have one of the two free Internet browsers - Internet
Explorer 6.0+ OR FireFox 2.0+. You do not need both.
- Connect the screen to the computer - just like you would connect your computer to
a monitor. Be sure you have the right cables (S video, HDMI, regular video out etc).
- Connect the computer to the Internet either wirelessly or through a physical cable.
- Open up the browser and point it to www.infosignz.com and login. Click on "My Locations".
Select the location that you want to publish here. This will open up in full screen
mode. If it does not, click here to get detailed instructions on how to do that.
You need to do this only once.
That is it. You are done. Now you can
- Control your location/screen remotely
- Update content in real time
- Show multiple media types on the screen at the same time
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No. Absolutely not. All that we need is a basic computer connected to the Internet
and to a display screen of your choice. We do recommend a basic minimum configuration,
which can be found by clicking
here.
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Yes, that is the entire purpose of using the InfoSignz platform.
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No, not if you are a free user. But if you are a paid user, you might want to run
your screens using our Offline player that gives you enhanced control, better reporting
and improved screen performance. You can get more information on the offline player
by clicking here.
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This service is free because we want to attract users to the concept of digital
signage. This is currently perceived to be a system that costs a lot of money. We
want to change that perception. Why, even email is free. Why can't digital signage
be free?
You will not need to pay anything for the free service at any time. We do not plan
to insert any advertisements in the screens that you run at this moment. You always
have the option to move to the paid service that gives you more ways to create compelling
messages for your audience, at the same time more control over your screens and
better reporting.
We will earn our money through the paid service. The free service, as mentioned
above, will remain free always.
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The paid service will have enhanced file, playlist and location management features.
Apart from that, the paid service will also have enhanced interactivity features.
Again, we will make announcements as and when the services become available.
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Here are the reasons to start paying up.
- Better performance, lower bandwidth costs Paid screens can run offline players.
That means that the media that they want to show will be cached locally and will
not be streamed everytime they are played. This really means that there will be
better performance and no bandwidth costs.
- More and better components There will be better and more components to show different
content types. There are certain components that are free, but then there are certain
components like a stock ticker, email interactivity and others that you can use
to create more compelling messaging and interactivity with your users.
- Better reporting You will have access to a better reporting set that you can share
with your customers.
- More storage and bandwidth transfer Those video files take up a lot of space. Paid
users get more storage and more bandwidth.
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Yes, there is a one time registration fee. However, currently we are waiving that
fee for all customers.
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To sign up for the paid service, first sign up for a free account. After that you
would need to sign up as a paid user.
Once you sign up as a paid user, you can add as many paid locations as you want.
So, the flow will look as follows.
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InfoSignz is there for you all the time. If you have any queries or are facing any
technical issues, all you need to do is contact us using this form. You can also
send us an email at
support@infosignz.com
We strive to answer your queries within 1 business day.
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Please contact us at
sales@infosignz.com for more information on bulk pricing. You can also call
us in the US on +1 925 858 8870 or on +91 99676 39703 in India.
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We use the best transaction service providers in Paypal and Asecurecart.net. Your
information is totally safe.
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Paypal is the leader in online payment services. It is an eBay company and is used
by many large and small online retailers. Paypal uses the best encryption technology
that is out there.
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We have partnered with asecure.net to use their shopping cart software. You will
check out using Asecure.net's servers. Please be assured that the service maintains
the highest security standards. You can get more information by going to www.asecurecart.net
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We would be very sorry to see you go. If you need any help in setting up your digital
signage network, please do let us know and we will try our best to help you out.
However, if you have made up your mind, please send in an email to us at support@infosignz.com
and we will terminate your account for you.
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You might have seen posters plastered over the walls in shops and department stores
trying to sell you the latest fashion or the showing you the best deal. These are
paper based posters. Now imagine instead of a paper, you have a screen that is dynamic,
changes with time and shows not one message, but a multitude of messages in different
formats – text, images, videos. That is digital signage.
These days the digital signages are generally LCD screens, but they could be any
kind of screen – LCD, plasma or CRT.
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Digital Signage is fast becoming the medium of choice for advertisers and communicators
to show messages that are real time, dynamic and rich in content (images, videos).
If you have a captive audience in a shop or office or other public place that you
want to target, to effectively and efficiently up sell and cross sell either your
or other's products and services to in real time, you should use digital signage.
Digital signage is a path on the maturity model of posters in public places.
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InfoSignz aims to bring the digital signage revolution to the masses. It means that
we are providing the basic software infrastructure to start a digital signage network
for free.
There are various revenue models that we will earn money from. One of them is advertisements
on the network. Another is paid premium subscription services.
However, our free service is more than enough for even a large enterprise to get
started on creating a digital signage network.
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You will never be charged for the free service. If you want to upgrade to a premium
account you will be charged, check out
pricing here.
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The service is free for individuals or enterprise customers for whatever use they
want to put it to including their own commercial uses.
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You need to be aware of the copyright laws that prevail in your country and in the
US and India. Please be aware that InfoSignz is not a party to any copyright infringement
that our users knowingly or unknowingly do. Our users need to make sure that they
have all the necessary permissions from the necessary owners and authorities to
reproduce material on InfoSignz. We will immediately remove any content that either
in our opinion violates copyright or if an authority brings it to our notice.
All trademarks and service marks wherever used are the properties of their respective
owners.
Please see our detailed terms
of use before using the InfoSignz application.
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You need to make sure that you have the necessary permissions.
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Try googling digital signage. You should get a lot of links that talk about digital
signage.
Some helpful resources are
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InfoSignz can be used for various applications in a variety of industries. Please
see the industry specific uses section to see details.
Some of the industries where this can be used are
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Retail |
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Public Transport
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Places of worship
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Education
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Leisure
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Entertainment
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Gas Stations
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Public Spaces
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Quick Service Restaurants
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Hospitality
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InfoSignz can also be used in kiosks, mobile phones and desktops to send in targeted
content.
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Please follow the instructions for retrieving your password. You should receive
the confirmation link in a new email. Please also double check your spam folder
just to make sure that the email did not land up in there.
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InfoSignz free version provide following components – image component, image show
for playing image loop, label (text) ticker for scrolling marquee, flash component
for playing interactive swf files, media component for playing multiple videos in
loop, weather component and News (web) component which can be powered through RSS
web feeds.
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InfoSignz provides the software that is required to set up your digital signage
network. Having figured out the software is the biggest win in the digital signage
game as it is the central nervous system of the network. The other hardware components
can be easily procured at any local electronics or computer superstore.
InfoSignz also removes the need for buying, setting up and maintaining a server
and its software as that is taken care of InfoSignz. All that you need after that
is the same computer you are using right now to control you digital signage network.
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The hardware required for setting up InfoSignz is as follows
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A basic computer with 1 GHz processor from Intel or AMD, with at least 1GHz RAM
and 40GB hard drive and a Ethernet LAN network connection or a wireless LAN card |
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A screen of any size and any type (LCD, plasma, CRT) to suit your budget and location
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You can experiment with other configurations (lower or higher) to see which configuration
and type would suit your budget and performance needs.
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We recommend that you get a high speed 1MBPS DSL connection. Anything lower than
that, again you would have to experiment and see if it works well.
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We have no minimum requirements. We believe that digital signage should be for everyone.
We suggest that you start experimenting with the configuration that you have and
see if it works well.
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There are two components to the InfoSignz application.
For the designer – the place where you design screens, create playlists, the requirements
are
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Windows XP or above |
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Internet Explorer 6+
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Flash player 9 or above
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For the player of the application – the one that you would use on your digital signage
screens, we have built in support for Linux. Here are the requirements for the player.
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Windows XP or above OR Linux Fedora 7+ |
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Internet Explorer 6+ or Firefox 2+ (on Linux)
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Flash player 9 or above (required for both Linux and Windows)
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Simply click here to know current Flash version installed.
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InfoSignz has made it extremely easy for you to procure your hardware as the hardware
is a very standard piece of hardware that you can be bought in any computer store,
small or big. Basically all you need is a basic computer that supports a web browser
with Flash 9. You decide which brand, configuration and form factor will best fit
your requirements. You can even use the old ones lying around in your office.
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You can use any brand of LCD, Plasma or display screen which can accept computer
input.
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For the designer – the place where you design screens, create playlists, the requirements
are Windows XP or above
For the player – the one that you would use on your digital signage screens, we
have built in support for Linux. We support Windows XP or above OR Linux Fedora
7+.
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InfoSignz platform supports both dynamic IP and static IP address.
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At InfoSignz, we believe in providing the absolute latest to our customers. The
features for the future include advanced interactivity components and enhanced database
connectivity amongst others.
Stay tuned and we will inform you about the features when they are available.
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Please click here to know how to publish in full screen mode for
Microsoft Internet Explorer.
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Please click here to know how to publish in full screen mode for
Mozilla Firefox.
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Please click here to know how to remove away cursor from published
screen.
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Please click here to know how to play screen automatically after
rebooting the system.
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InfoSignz is not at all difficult to learn. We estimate that a person with knowledge
of using email like hotmail and yahoo should be able to figure out how to use InfoSignz
in less than half an hour.
Interface and components are very intuitive, self explanatory and enabled by a drag
and drop approach. Anyone can use InfoSignz easily and quickly.
We recommend all users (new and existing) to visit the InfoSignz tutorial. This
will enable a quick learning experience. Click
here for InfoSignz tutorial
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At InfoSignz, we believe in providing the absolute latest to our customers. The
features for the future include advanced interactivity components and enhanced database
connectivity amongst others.
Stay tuned and we will inform you about the features when they are available.
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The previewing and player functionality open up new windows in full screen mode.
To accurate preview and then to view the screens and their designs, we advise that
you remove pop up blockers for InfoSignz.com.
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Yes, you can integrate InfoSignz with the data sources, however you would have to
contact us to enable these advanced features.
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It will be good if the screens are always online. However, if they lose connectivity,
they will not go blank. Whatever was showing at the time of the screen going offline
will continue to show. Whenever the internet connection is back again, the screen
will resume showing the playlist, you do not need to do anything.
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You can divide the screen in multiple layouts. Simply right click and divide screen
horizontally or vertically. You can resize the sections by clicking and dragging
them one way. There is no limit to number of sections you can create depending on
your usage needs.
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Yes, you can display video, flash and images all in one screen. You'll have to divide
the screen into 3 or more parts and then drag the relevant component in each section.
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Yes, you can display a moving ticker. InfoSignz designer has a component 'Label'.
Click and drag the 'Label' component on the screen. Enter your text on the screen.
On the right hand side of the screen ? choose font type, size and color, direction
of movement. It's done
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In the Designer tab - when you choose 'Label' component, the interface allows you
to change font type, color and size. You can even bold, italic and underline.
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Yes, you can upload your own videos, images and flash files. In the designer tab,
click on the upload link and then browse ? upload your files.
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In the designer tab, select and drag the ?News' component on the screen. On the
right hand side of the screen, enter the URL of the RSS feed. Define the other parameters
like ? number of news item to show, news change time and font type.
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In the designer tab, select and drag the 'Image show' component. On the right hand
side of the screen, choose the images and drag them from top window to bottom window.
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In the designer tab, select and drag the media component. On the right hand side
of the screen, choose the videos and drag them from top window to bottom window.
A video loop is created. [Please note: we support .flv video file format].
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Total size of files which you can upload in your account is 100 MB.
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InfoSignz supports .gif and .jpeg image format.
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InfoSignz supports .flv video format.
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In the designer tab, click on the 'Preview' icon placed at the top right. Once you
have saved the design, click on the preview tab and the final layout will get displayed
of the screen.
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InfoSignz free version provide following components ? image component, image show
for playing image loop, label (text) ticker for scrolling marquee, flash component
for playing interactive swf files, media component for playing multiple videos in
loop, weather component and News (web) component which can be powered through RSS
web feeds.
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Playlist is a list of content scheduled based on time, date, date range, hour of
the day. All the screens designed are available in the playlist and they can be
assigned/scheduled to different playlist. Playlist gives you option to manage real-time
schedules and change them dynamically- remotely.
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InfoSignz offers various options to facilitate and enable flexible scheduling of
content. Screens can be scheduled on time, date or a combination of both. Various
options available are everyday, date range, one day, weekly, date range weekly,
monthly, yearly and default. These options can further be combined with hours and
minute.
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At present, there is no limit on the number of screens you can schedule in a playlist.
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Yes, you can change your content based on time and day. Playlist allows you to configure
the change for a pre-determined time and the system will update creative assets
accordingly across all locations where the change is scheduled.
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Default screen is used when there is no new content scheduled or assigned in the
playlist at a particular time/date. Default screen ensures that the location screens
facing the public are never running blank.
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Yes, you can delete existing playlist. In the playlist tab, click and open the ?edit'
icon. A list of all existing playlist will open, click on the corresponding delete
button to remove the playlist from the interface.
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Location tab is used to assign physical screen location with the content playlist.
For example, if there are 3 different content playlist and 10 physical locations,
then location tab is used to assign playlist to individual locations.
Lobby --> Playlist1
Food Court --> Playlist3
Restaurant --> Playlist3
Business centre, Mumbai --> Playlist1
Business centre, New Delhi --> Playlist2
And so on....
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Location tab provides a simple interface to map the location and playlist. Enter
the location name and select the playlist from the drop down and Save.
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There are 3 reports which are available in free version. These reports gives access
to currently playing screens, played content with date and time and more....
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Reports are generated once a day. We suggest you to check them every 24 hours for
an updated status.
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Reports section gives access to detailed reports on currently playing screens, played
content with date and time and more....
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This feature will be made available in the next release of InfoSignz. You can get
in touch with us to share your report requirement, click here to write to us.
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At present, reports can be accessed only online.
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InfoSignz supports multiple resolutions for the target screen. You can either choose
from the fixed drop down or enter your custom resolution. Most used resolutions
are 800x600 pixels, 1024x768 pixels, 1280x1024 pixels, 1600x1200 pixels.
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You can input a custom resolution to your target screen, simply login to the designer
and click on screen window. On the right click ? custom resolution and enter your
value in pixel.
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You can open the screen in InfoSignz designer tab, change the resolution and save.
The change will get implemented.
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Yes, we support vertical and horizontal screen orientations.
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Player is an intelligent application layer which identifies physical location and
then publishes schedule content accordingly.
Player can be used in following stages.
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On the display screen facing public, open browser and enter this url www.infosignz.com/player |
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Enter login id and password (same credentials used for designer) |
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Landing page will display the locations available in your account (created by you
using the location tab) |
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Click on the publish icon ? parallel to the location
For ex. If the screen is placed in the reception area, then click on the reception
link available in the player list
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Content will get published in a full screen mode |
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Once you have configured the player it can be change remotely. You need to configure
the screen id in the browser's home page and further add browser to auto start up
mode. This change will ensure that screen runs in auto-mode.
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You can change the settings of browser for resizing your window to full screen
For Internet explorer, click 'tools' and then choose 'internet options'. Click on
'advanced' tab and choose 'Enable third party browser extensions'. Click OK and
apply changes.
For Mozilla Firefox browser, click 'Tools' and then click 'Content'. On this tab
click on 'Advanced' in front of Java Script settings. Choose 'Move or resize existing
windows'. Click OK and apply changes.
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Blank screen in the bottom and right is because of difference of resolution of screen
and published content. We suggest you to right click on the desktop screen and check
the properties and resolution settings. Use this resolution in the designer tab
of InfoSignz to create or modify screen creative.
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Hidden content or limited content visibility is because of difference of resolution
of screen and published content. We suggest you to right click on the desktop screen
and check the properties and resolution settings. Use this resolution in the designer
tab of InfoSignz to create or modify screen creative.
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To configure the screens for auto startup mode,follow these 3 steps
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Add IE or Firefox in the startup application |
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Set the default page of IE/Firefox browser with the URL of your InfoSignz screen.
Sample URL - http://www.InfoSignz.com/player/Publish.aspx?ScreenID=85
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Apply the changes
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Free account gives access to create your digital signage network with unlimited
number of access points.
You get access to following components - Designer, Playlists, Locations, Reports
and My Account.
Designer will provide following components – image component, image show for playing
image loop, label (text) ticker, flash component for playing interactive swf files,
media component for playing multiple videos in loop, weather component and News
(web) component powered through RSS.
Playlist will provide access to schedule content based on time, date, date range,
hour of the day, playlist of different resolutions and transition effects. It also
offers a conflict manager to point overlap of content on the same scheduled time.
Playlist gives you option to manage real-time schedules and change them dynamically-
remotely.
Location allows you to assign specific playlist content to different location. Location
tab also display a list of all playlist available. This user friendly tool enables
easy management of creative assets across multiple locations.
Reports section gives access to detailed reports on currently playing screens, played
content with date and time and more…
Account management enables you to control and manage your account related activities
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Currently the number of screens that you can deploy is unlimited. There might be
a limit in the future, but the limit will be generous.
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Your information is 100% secure. We use the latest technology to protect your information.
We take regular tape back ups and follow all industry best practice processes to
ensure that your information is secure with us.
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NO – we will not sell or give out your information to anyone unless we need to by
law. We respect your privacy and the trust you have put in us.
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Yes, an activation link is sent to your email id, click it and your account gets
activated.
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Currently the introductory price is US$9.99 per month for each user and location
for a single account. Please see our
pricing page for more details. Bandwidth is currently free. You will be
charged for bandwidth at $1.99 per GB whenever we discontinue this promotion. Bandwidth
includes upload, download and playing content. To save bandwidth, we urge you to
use the offline player which has advanced caching capabilities.
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The cost is s 100 X 9.99 + 9.99 X 1 (for one PRO user) = $109.98 per month Add $9.99
for each user that you want to add as a designer or admin. You can have any number
of free publisher accounts.
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Here are the steps
- First register as a free user - not required if you are already a free user
- Make yourself a PRO user by clicking on the Become a PRO user link on the dashboard
and checking out. This will cost you $9.99/month
- Then you can add more users or more locations as required for $9.99/month each
Check out this graphic to get a better idea.
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We would hate to see you go. InfoSignz is the best over the web digital signage
management platform for a great price. However if we you still want to end your
account, please send us an email at support@infosignz.com with the email
address that you are using and the reason why you would like to end the account.
Please also send us a number where we can reach you.
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You can do that by sending us an email to support@infosignz.com. Please send us
exact information regarding your account and the number of licenses that you wish
to remove.
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Please send us an email at support@infosignz.com with complete
details regarding your question. Please also send us your email address and a phone
number with country code where we can reach you. We will get back to you within
one business day.
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A PRO user is one which has access to all the PRO features on the website including
components, loop creation, the offline player etc.
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A PRO location is one which can play PRO components, give data to advanced reporting
options and can be run via the offline player. There are various other benefits
that you can check out
on the features page.
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No. Unfortunately this cannot be done right now. You will need to enter your credit
card number and check out twice. We are working on resolving this issue. However
the whole check out process is extremely easy.
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Absolutely. We use the very best in encryption and our payment gateway partner is
Paypal - an eBay company renowned for its payment gateway solutions. We do not store
your credit card number.
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On the mange locations page, just choose which location you want to make PRO (you
must have PRO licenses available, if not, you would need to buy) and click on make
PRO.
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On the manage users page after logging in, you can invite PRO users. Just enter
the email address of the user you want to invite and select the role of the user.
A publisher role is always free and you can have as many publishers as you want.
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A designer has access to only the designer and play locations areas. An admin will
have complete access to the entire system including managing users and their roles.
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Yes the users can share the uploaded resources. Currently they cannot upload resources
that can be marked not sharable.
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You can create a loop to show in a sequence many screens. You can show them a particular
number of times within a time duration or show them a fixed number of times and
then revert to a particular screen if there is time remaining in the slot. This
is available only to PRO users.
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You will have access to components like Stock Ticker, Live Video, MPEG, amongst
others. Coming soon is an Send picture component.
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You need to have a TV tuner card or a web cam connected to the PC that you are using
as a player (not the PC that you use to control the locations). Once you have the
hardware in place, you should see the output in your component. Please make sure
that the native software for the hardware is not showing the picture, otherwise
the output might not be visible on your component. Please also note that the output
will not be visible on your preview if your player PC is different or the hardware
is not connected. However it will be visible on the player PC.
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The stock ticker is fetching data that is delayed by at least 20 minutes. We are
working on getting a component that gets data in real time.
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This component allows your players to send a picture via email to a screen live.
You can either moderate the pictures or allow the pictures to publish without moderation.
This component will be available very shortly and is part of the premium component
package.
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